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| The Customer Service/Help Desk provides you call centre and internal support teams the ability to track work requests and tickets, along with inventory tracking and resource allocation. By implementing the Customer Service module, you can retain clients, segment your customer database to give each client the appropriate level of service, and take advantage of cross-selling opportunities. Track and respond to service issues in a timely manner, and ensure that customer issues are never overlooked. |
| Benefits of Salesplace Customer Service/Help Desk |
- Increase customer satisfaction and employee productivity
- Customer issues are resolved in a timely matter
- Track movement and manage inventories of software, hardware and equipment
- Easy to set up automated approval cycles
- Ensure that work tickets are delegated to the right person and completed in a timely manner
- Provides instant access to the number of work tickets that are currently being worked on
- Monitor calling patterns by time, day, season, etc. to optimize your staffing schedules
- Stay on top of customer issues
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